Your Questions, Answered

FAQ

Frequently Asked Questions

At Joy & Joy, we understand that planning an event comes with many questions. That’s why we’ve compiled a list of frequently asked questions to help you navigate the process. From menu options and dietary requirements to logistics and pricing, we’ve got you covered. If you don’t see your question here, feel free to contact us directly.

What are the minimum numbers of guests required for events?

Canapé/Finger Food Events: Minimum of 35 guests

Sit-Down Events: Minimum of 20 guests

If your event does not meet these minimums, please contact our event coordinators to discuss alternative arrangements.

What are the terms for final payment?

Final payment terms are outlined in our Terms and Conditions. Please review them for detailed information on payment schedules and methods.

What is your cancellation policy?

Our cancellation policy is detailed in our Terms and Conditions. Please review them for complete information on cancellation terms and conditions.

What types of events do you cater for

We cater to a wide range of events, including corporate functions, weddings, private parties, and more. Whether it’s an intimate gathering or a large-scale event, we can provide tailored catering solutions to meet your needs.

Do you provide equipment and tableware?

We do not provide tableware. We can suggest hire companies tableware for your event. More details can be found on our Preferred Partners page.

Can you accommodate dietary requirements?

Yes, we strive to accommodate all dietary requirements. Please inform our event coordinators of any specific dietary needs during the planning process to ensure we can cater appropriately.

What if I don’t have a kitchen at my event location?

No kitchen? No problem! We can set up a hire commercial kitchen in your garage, workspace, or event space to ensure seamless service and food preparation.

How do I determine the number of staff needed for my event?

Once our coordinators receive your menu selection and final guest numbers, we will advise you on the appropriate number of staff required to ensure smooth and efficient service at your event.

How far in advance should I book my event?

We recommend booking as early as possible to ensure availability, especially during peak seasons. Contact our event coordinators to discuss your event date and requirements.

Can you help with event planning and coordination?

Absolutely! Our experienced event coordinators can assist with all aspects of event planning, from menu selection to venue setup and on-the-day coordination, ensuring a seamless and stress-free experience.

How do I get a quote for my event?

To receive a personalised quote, please contact our event coordinators with details about your event, including the type of event, number of guests, preferred menu options, and any specific requirements. We will provide you with a tailored proposal and quote based on your needs.